Tag Archives: luxury travel advisor

Rocky Mountaineer Awes IRT Advisor — & Not Just ‘Bearly’

3 May
Rocky Mountaineer_GoldLeaf Attendant 1 REV

Rocky Mountaineer onboard staff are young, cheerful and knowledgeable. IRT Photo by Nora Elzy

“Bear!” someone shouted.

“Yea, right,” I thought, groggy from my early morning wake-up call. “Just another overly-excited travel agent.”

But then I saw him.

The shaggy, brown animal lumbered right outside my Rocky Mountaineer window, oblivious to his human admirers. I felt as if I could reach out and pet him—maybe even give him a good belly rub to wake him from his winter nap.

And that’s what’s so incredible about the Rocky Mountaineer. You’re in the middle of the Canadian wilderness while traveling in a cocoon of great food, service, scenery and conviviality.

And so it went for my two-day, one-night, all-too-short Rocky Mountaineer ride.

Two things stand out most to me about my trip to Canada last May:

• Western Canada’s scenery is stunning — just as advertised.

• The dynamic Rocky Mountaineer staff knows its stuff, whether it’s Canadian railroad history, animals and birds, or how to put folks at ease.

Rocky Mountaineer_River with train REV

View of the Fraser River from Rocky Mountaineer GoldLeaf Dome. IRT Photo by Nora Elzy

From the moment I arrived at Vancouver’s bustling station, I knew I was in great hands.

Once aboard the train, I was shown to my seat at the second-level panoramic window of my GoldLeaf car. Over the next two days, I’d see eagles, ospreys and — bears.

I was traveling with a group of N. American travel advisors, many of whom had never ridden a train.

I’ve traveled by conventional trains in France, England, and Japan — but never on a first-class train like the Rocky Mountaineer. Having joined the Society of International Railway Travelers’ in December 2016, I was looking forward to my first first-class train ride.

RM GoldLeaf rail car_exterior_Photo credit_Vincent L Chan

Rocky Mountaineer’s GoldLeaf Dome carriages offer great views. IRT Photo by Nora Elzy

GoldLeaf service is the train’s highest level. And as far as IRT is concerned, it’s the only way to go.

Why?

It’s a smorgasbord for the senses. For example:

  • SEE: GoldLeaf’s gigantic panoramic windows curve up to the ceiling, giving you a mountain goat’s-eye view in almost every direction; travel in late spring, and you might spot bald eagles, mountain goats, moose, and even black and brown bears, as I did, emerging from hibernation.
  • FEEL: GoldLeaf’s wind-in-the-face, outdoor observation decks — accessible exclusively for GoldLeaf passengers — bring you in direct contact with the Canadian wilderness;
  • TASTE: The fabulous, nothing-could-be finer dining room is just a short walk down the elegant spiral staircase. There, you’ll be served breakfast and lunch.
  • LISTEN: The typically younger, 20-something attendants are top-notch and constantly active. They take turns pointing out historic sites, scenic landmarks and animals. They also distribute all-included snacks and beverages (alcoholic and non-alcoholic).
  • RELAX: GoldLeaf seats are utterly relaxing. You can adjust the seat backs to several positions and control their radiating heat. You can even rotate your seat 180 degrees to make a miniature seating area for 4 people.

(Besides GoldLeaf, there’s also the single-level Silver service, which is less expensive.  But don’t even ask us to book it for you. You haven’t come all this way to have at-seat, airline-style meals and no full outdoor platform.)

Rocky Mountaineer_GoldLeaf observation deck REV

Yet another reason to opt for GoldLeaf: Rocky Mountaineer is one of a handful of IRT’s ‘World’s Top 25 Trains‘ offering “wind-in-the-face” outdoor views. IRT Photo by Nora Elzy

Meanwhile, back in GoldLeaf, I absolutely loved the outdoor observation deck at the end of the car.

I was able to enjoy the full beauty of the snow-capped Rocky Mountains; the winding path of the Spiral Tunnels; and the beautiful, sometimes turquoise, snow-melt rivers along the way. If you travel in the late spring, you’ll have a great chance to see such wildlife, and — if you’re as lucky as I was — even bears.

In fact, there’s no bad time to take the Rocky Mountaineer. Should you travel in the summer or fall, you’ll still be privy to stunning natural scenery, whether that means more greenery, higher river levels, or stunning fall foliage.

RM GoldLeaf rail car_lower level_Photo credit_Vincent L Chan

Table setting in GoldLeaf Dome downstairs dining room. Rocky Mountaineer photo by Vincent L. Chan

All meals and drinks are included when on board the train. There are two seatings for breakfast and lunch in the elegant, downstairs dining section. I particularly enjoyed receiving a small menu at each meal with at least four choices from which to choose.

As a breakfast-lover, this presented some difficult choices! Pancakes or a freshly prepared parfait?

The Rocky Mountaineer also accommodates dietary restrictions, as long as you alert us at time of booking. In my case, that meant receiving gluten-free toast.

• • •

As if all this weren’t enough, the Rocky Mountaineer is adding seven brand-new GoldLeaf cars to its collection. Built by Swiss rail car company Stadler, four cars were added last month, with three more coming in 2020.

What’s special about these cars?

RM GoldLeaf rail car_upper level_Photo credit_Vincent L Chan

Big News! One of Rocky Mountaineer’s new, enhanced GoldLeaf Dome cars. Rocky Mountaineer photo by Vincent L. Chan

While all GoldLeaf carriages are fabulous, the new cars offer “dimmable” upper domed windows to moderate incoming light, redesigned galley kitchens to better aid staff with meal preparation, and enhanced ride quality.

• • •

So what does all this mean to you?

First: the Rocky Mountaineer is wildly popular, so the sooner you book, the better.  Book by the end of August to ensure you receive the best possible promotional goodies.

Second: the best itineraries sell out first. Rocky Mountaineer offers a dizzying array of options. Based on our 35 years of experience, we recommend one in particular: our Ultra-Luxe Canadian Rockies Adventure, with upgraded hotels and all private touring and transfers. It’s equally great for multi-generational family groups and vacationing couples looking for an extra-exclusive Rockies experience. Check it out here.

If you’re ready to book right now, click here.

You can also e-mail us at tourdesk@irtsociety.com, or call (800) 478-4881 within the U.S. or Canada. Elsewhere, call +1 (502) 897-1725.

• • •

Nora Elzy is a Luxury Travel Associate with The Society of International Railway Travelers. She joined our team in December, 2016. She is a graduate of Centre College. Among her international travels was her study abroad in Japan.

IRT Wins Big at Virtuoso Travel Week, Leads Luxury Rail Competition

17 Aug
XinsOlErQMK8tftf+9amSA.jpg

IRT’s Nora Elzy, Angela Walker, and Rachel Hardy with Lucy Clark, Director of Sales for the Venice Simplon-Orient-Express and Eastern & Oriental Express trains, enjoying the Bellini Club party with Bellagio’s famous fountains as a backdrop.

We at IRT just returned from the most exclusive luxury travel show on earth — Virtuoso Travel Week in Las Vegas at Bellagio Hotel & Casino.

We met with many of our top travel partners over the course of the last six days, and now we are brimming with exciting news, IRT accolades, and fresh travel ideas to share with you.

First, a brief primer for those who don’t know: Virtuoso is the world’s foremost luxury travel network, with about 25 billion dollars a year in buying power. IRT’s membership in Virtuoso expands our reach and capability when planning your journey by connecting us to the best luxury travel partners all around the world.

Also great for you, the traveler: exclusive amenities at all Virtuoso hotels, and special access to unique travel experiences through our other partners. Virtuoso amenities and complimentary upgrades resulted in an average of $450 in added value per booking last year.

Now, a few highlights from our week…

IRT Top Seller (yes, in the world!) for VSOE Grand Suites

IMG_0193

Belmond staff present IRT with our very special award — a vintage VSOE sign with plaque in recognition of our Grand Suite and overall astounding 2018 sales.

We met with our great travel partners at Belmond  — owners of several of our World’s Top 25 Trains®, including the Venice Simplon-Orient-Express, Belmond Royal Scotsman, Belmond Grand Hibernian, Belmond Andean Explorer, & Eastern & Oriental Express.

We were thrilled to receive special recognition as the top agency in the world for sales of the Venice Simplon-Orient-Express‘ new ultra-luxe Grand Suites!

IRT was the only agency in the Western Hemisphere to be invited to the unveiling of the Grand Suites earlier this year (read Rachel Hardy’s blog post here describing her first impressions).

In short: Grand Suites are the only accommodations aboard the train that are entirely en-suite with private bathroom and rain shower. They also feature a large double bed, separate sitting area, and many other exclusive amenities.

Interested in booking your very own Grand Suite? E-mail us at tourdesk@irtsociety.com, or call 1-800-478-4881 (+1 502-897-1725 if outside the US/Canada).

A list of departures on the VSOE can be found here. Space is very limited! Only 3 Grand Suites are available per departure.

Rachel Hardy Nominated for Cruise Award

fullsizeoutput_632e.jpeg

Rachel Hardy honored as a ‘Virtuoso Rising Star’ for luxury cruises.

Rachel Hardy, our Vice President of Sales & Marketing and a luxury travel advisor, was nominated for the ‘Rising Star’ award for luxury cruises.

While our niche is luxury rail travel, we do have a few particularly enticing cruise offerings that we think have great parallels with luxury train travel.

One example: the stunning Sea Cloud sailing yacht that plies the Dalmatian Coast between Athens and Dubrovnik, among other itineraries. IRT CEO Owen Hardy calls the Sea Cloud the ‘Orient Express of the Ocean.’ Read Owen’s blog post here, or find itinerary details, dates, and pricing on our website here.

 

IRT President and co-owner Eleanor Hardy Inspires as Featured Speaker

Our very own Eleanor Hardy was a featured speaker at this year’s Virtuoso Travel Week. The aptly-named panel was called “Excellence is no Accident.” The room was packed! Watch a short clip below:

 

Exciting New Rail Destinations in the Works!

We aren’t at liberty to give you details now, but two of our valued rail partners are planning exciting new rail destinations that will be unveiled in the near future. We will update you as soon as we are allowed, so please stay tuned!

If you are ready to book your trip, or if you have questions, please call us at (800) 478-4881 or (502) 897-1725 if outside the US / Canada — or e-mail us at tourdesk@irtsociety.com.

We look forward to welcoming you aboard!

Rachel M. Hardy is Vice President, Sales & Marketing, and Virtuoso luxury travel advisor for The Society of International Railway Travelers®. She specializes in luxury rail and adventure in Europe, South America, Africa (rail & safaris) and Canada.  She was the first advisor from the Americas invited to see the new Grand Suites on the Venice Simplon-Orient-Express. Our agency is a proud member of Virtuoso and the exclusive Belmond Bellini Club.

 

 

 

 

 

 

Venice Simplon-Orient-Express Still “King”: Part II

17 Apr

If you haven’t yet read the first installment of this story, I suggest you go back and read it here first. If you aren’t a chronological purist, read on for day two of my journey on the Venice Simplon-Orient-Express and Belmond British Pullman!

fullsizeoutput_5c97.jpeg

Breakfast tray on the Venice Simplon-Orient-Express. IRT Photo by Rachel M. Hardy

I woke up in my cabin on the Venice Simplon-Orient-Express (VSOE) after a good night’s rest and opened my shade to reveal quaint French villages and countryside flitting past.

After I rubbed the sleep out of my eyes, I rang my steward, Paolo, who arrived minutes later with a tray brimming with delicious breakfast items: warm, homemade breads and croissants, fresh fruit salad, orange juice, and a perfectly-frothed cappuccino. I read the newspaper while I ate, and reveled in the luxuriousness of it all.

By late morning, I made my way to the “L’Oriental” dining car for brunch. This was a much-anticipated meal by all who had been on the train before. “Lobster brunch,” as they called it, lived up to its potential, even for me, the vegetarian-in-residence. (Although seeing my friends’ plates loaded with delicately-buttered lobster made me briefly consider a change in diet!)

fullsizeoutput_5c9c.jpeg

Lobster brunch on the Venice Simplon-Orient-Express. IRT Photo by Rachel M. Hardy

After one last visit to the brand-new Grand Suites to take photographs (see my report of the Suites here), it was time to disembark the train in Calais for our Chunnel crossing.

I was curious to see how the chic VSOE would handle the decidedly unglamorous underground Chunnel crossing. The process turned out to be far nicer than I could have imagined.

From the station, we were escorted onto luxury coach buses — laid out like the dining car of a train — and greeted by a friendly hostess who offered us champagne, juices, and snacks.

After brief immigration formalities, our bus was carefully driven into a shipping container-esque contraption with several other vehicles for the 45-minute Chunnel crossing. It was dark and somewhat bumpy, but not altogether unpleasant. Our group had a considerable amount of chatting to do after just getting to know one another over the past 24 hours.

Once on the U.K. side, we were quickly deposited at Folkestone Station for our three-hour journey on the VSOE’s sister train, the Belmond British Pullman.

fullsizeoutput_529b.jpeg

Friendly waiter welcomes us aboard Belmond British Pullman. IRT Photo by Rachel M. Hardy

Unsurprisingly, there is a decidedly British flavor on the Belmond British Pullman. The service is excellent —  but completely unassuming, devoid of any pretension, and downright jolly.

The 11 carriages on the Belmond British Pullman each have their own distinctive finishes and textiles — although all feature oversized, exceedingly comfortable armchairs.

fullsizeoutput_52a8.jpeg

Table for one on the Belmond British Pullman. IRT Photo by Rachel M. Hardy

We sat in “Minerva,” which consisted of several tables in unusual seating arrangements — tables for three, one, and the more typical four and two. There is also a private area in each car called a “coupe,” which can seat up to four. (Request this with us when you book if you’d like a particularly private experience! Also, Grand Suite guests receive this without requesting.)

fullsizeoutput_52b1.jpeg

Private “coupe” in Minerva dining car on Belmond British Pullman. IRT Photo by Rachel M. Hardy

We were served a traditional afternoon tea, including savory finger sandwiches, scones, and cakes. The English countryside was exceptionally beautiful in the fading afternoon light, and our tea was the perfect note on which to end our trip.

Around 6 p.m., we pulled into Victoria Station in London, our journey’s end. It was all over too soon — in a delightful, fanciful flash of new friends, excellent food, and outstanding, five-star service.

fullsizeoutput_52c6.jpeg

Belmond British Pullman in London’s Victoria Station. IRT Photo by Rachel M. Hardy.

 

Ready to book your trip on the Venice Simplon-Orient-Express and Belmond British Pullman? Call us at 1-800-478-4881 (1-502-897-1725 if outside the US/Canada). Or e-mail us at tourdesk@irtsociety.com.

Rachel M. Hardy, luxury travel advisor, and VP Sales & Marketing for The Society of International Railway Travelers, just returned from an inspection journey of the Venice Simplon-Orient-Express. A Belmond specialist, she was the only advisor from the Western Hemisphere to be invited to see the launch of the brand-new Grand Suites. Read more about the Grand Suites here.

Image

Venice Simplon-Orient-Express’ Grand Suites Surpass All Expectations, says IRT Travel Advisor

5 Apr

London, England – The three brand-new Grand Suites on the Venice Simplon-Orient-Express — named ‘Paris,’ ‘Venice,’ & ‘Istanbul’ — have just made their inaugural journey on the train, and I was lucky enough to be invited for the first grand unveiling.

kvXAzOxSTQyYaNgsxSG7wA

The Suites surpassed my expectations in every way. All of the furnishings and finishings have been specially created, and no expense has been spared.

They are as functional as they are beautiful, with cleverly-hidden storage areas, heated bathroom floors and walls, full-length mirror and hairdryers — the first on the train. The beds even lift up to reveal large storage areas underneath.

‘Venice’ is luminous in rich blues and creams, with delicately antiqued mirrors and floral motifs.

‘Istanbul’ features ornate wood carvings, leather trim, and rich oranges and yellows in the upholstery and bathroom tile work.

And ‘Paris’ pays homage to the art deco movement with bold geometric lines and exotic tapestry work in greens and browns.

fullsizeoutput_5273.jpeg

Grand Suite ‘Venice.’ IRT Photo by Rachel M. Hardy.

fullsizeoutput_543b

Bathroom in Grand Suite ‘Venice.’ Hand-blown glass sink, marquetry washstand and beautifully tiled floor. IRT Photo by Rachel M. Hardy.

fullsizeoutput_5215.jpeg

Grand Suite ‘Istanbul.’   IRT Photo by Rachel M. Hardy.

fullsizeoutput_5225.jpeg

Lead Steward Francesco prepares Grand Suite ‘Istanbul’ for its very first guests. Only the most senior staff will be attending guests in Grand Suites. IRT Photo by Rachel M, Hardy

fullsizeoutput_51bb.jpeg

Each Suite has a marble three-shelf bar. IRT Photo by Rachel M. Hardy.

fullsizeoutput_51c1.jpeg

Silk velvet pillow on the large couch in Grand Suite ‘Istanbul.’ Each Suite has a couch that can convert to a bed for a child. IRT Photo by Rachel M. Hardy.

fullsizeoutput_51c3.jpeg

Light fixture and marquetry in Grand Suite Istanbul. IRT Photo by Rachel M. Hardy.

fullsizeoutput_5210.jpeg

Each Suite has a full-length mirror, two full-length wardrobes for hanging clothes (one is pictured on left), and multiple storage cubbies (bottom left). IRT Photo by Rachel M. Hardy

fullsizeoutput_51ed.jpeg

Spacious bathroom in Grand Suite Istanbul. IRT Photo by Rachel M. Hardy

fullsizeoutput_51f0.jpeg

Hand-blown glass sink in Grand Suite Istanbul. IRT Photo by Rachel M. Hardy

fullsizeoutput_51eb

Grand Suites have full-sized copper rain showers with marble walls and tiled floor. IRT Photo by Rachel M. Hardy.

fullsizeoutput_51e2

Each Suite has a Dyson hairdryer — a first on the train! IRT Photo by Rachel M. Hardy.

fullsizeoutput_5433

Grand Suite ‘Paris.’ IRT Photo by Rachel M. Hardy

fullsizeoutput_5292.jpeg

Bathroom in Grand Suite ‘Paris.’ IRT Photo by Rachel M. Hardy.

History buffs will be glad to know that the Suites maintain the 1920s feel of the train (while successfully ‘dialing up’ the level of opulence by a factor of 10). Rather than a piece apart, they are a natural addition to the existing Venice Simplon-Orient-Express.

Everything was custom-made for the suites — from the amazing tiles in the bathrooms to the marquetry and wood carvings and the gorgeous fabrics and finishings.  Our CEO asked: “What will our clients say when they get on board their Grand Suite?”

My answer is easy:  I think they’re going to love them. One is just as beautiful as the next. My favorite one was whichever one I was in at the moment.

I’ll follow up with a more thorough accounting of the Grand Suites and my experience on the train in several weeks. But if you are interested in booking a Grand Suite, please don’t wait. Demand has far outpaced projections, and the Suites are 75% sold out for the 2018 season.

If you are ready to book, or if you have questions, please call us at (800) 478-4881 or (502) 897-1725 if outside the US / Canada)

Or e-mail us at tourdesk@irtsociety.com. We look forward to advising travel dates with availability and pricing—and all the many additional amenities afforded our Grand Suite guests.

Click here to a link to more info about the train, with all itineraries listed. We look forward to welcoming you aboard!

Rachel M. Hardy is Vice President, Sales & Marketing, and Virtuoso luxury travel advisor for The Society of International Railway Travelers®. She specializes in luxury rail and adventure in Europe, South America, Africa (rail & safaris) and Canada.  She was the first advisor from the Americas invited to see the new Grand Suites on the Venice Simplon-Orient-Express. Our agency is a proud member of Virtuoso and the exclusive Belmond Bellini Club.

%d bloggers like this: