Tag Archives: Belmond trains and cruises

Venice Simplon-Orient-Express Adds 3 New Grand Suites for 2020

28 Jun
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New Vienna Grand Suite on the Venice Simplon-Orient-Express.

Three new Grand Suites will join the legendary Venice Simplon-Orient-Express for the 2020 season, Belmond, the train operator, has just announced. This brings the total number of Grand Suites up to six.

The new Grand Suites — named Vienna, Prague, & Budapest, after three iconic European capitals to which the VSOE travels every year — will reflect each city’s unique history and architectural style, while embracing the train’s Old World charm and meticulous attention to detail. They join the three existing Grand Suites, named Venice, Paris, & Istanbul.

I was the only advisor from the Western Hemisphere to inspect the first three Suites on their inaugural journey in April, 2018. Read my glowing reporting here and here — and see my video above for the grand reveal of Istanbul Grand Suite!

After seeing the Suites in person, I had a serious hunch that our travelers would love the opulent design and the amenities, and I was absolutely right.

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Venice Grand Suite on the Venice Simplon-Orient-Express.

IRT travelers love the dedicated 24-hour cabin steward, the caviar and free-flowing champagne, the included private transfers to and from the train, and the option to dine privately in their cabin whenever they wish. And the private bathroom with underfloor heating, rain shower, sink, & toilet answered the prayers of those who didn’t want to travel on the VSOE previously because of the lack of en-suite facilities.

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Lead Steward Francesco in Istanbul Grand Suite. Only the most senior staff attend guests in Grand Suites. IRT Photo by Rachel M, Hardy

The suites also include a large double bed that can convert into twin beds, and a separate living area with couch, table, & chair.

With only a few on each departure, the Grand Suites sell out in the blink of an eye.

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Orante bathroom in Istanbul Grand Suite. IRT Photo by Rachel M. Hardy

The first set of Grand Suites won several design awards, including the AHEAD World’s Best Suite, Gold Key Awards – Best Specialist Design and the Historic Renovation category in the Contract Interior Awards. The suites were also nominated for the Inside Awards, Civic Culture & Transport and the Blueprint Awards.

We at IRT also won our very own Grand Suite distinction, as the #1 global seller of the suites in 2018 (click here to read about it). When you book your suite with IRT, you book with the world’s most experienced Grand Suite luxury rail specialists.

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Belmond staff present IRT with our very special award — a vintage VSOE sign with plaque in recognition of our Grand Suite sales.

Like their existing Grand Suite sisters, the new suites will  “evoke the individual city experience, whether it is walking along the Charles Bridge in Prague, or exploring the contrasting Gothic and Ottoman architecture of Budapest. They will pay tribute to the romance and glamour of Europe, and the golden era of rail travel,” says Gary Franklin, VP, Trains & Cruises, Belmond.

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Prague Grand Suite on the Venice Simplon-Orient-Express.

Baroque and Gothic architecture, along with theatrical flourishes in rich golds and maroons, will be represented in the Prague Grand Suite. The balance of ancient and modern will be captured through layers of hand-embroidered cushions and Cubist-inspired mosaics. Hints of red garnet will appear in the marquetry.

The Grand Palaces and imperial nature of the Austrian capital will be reflected with an ornate and classical design in the Vienna Grand Suite. Rich hues of gold and emerald green will reflect the romance of the city. An ornate curved headboard with feminine silk fabric panels will contrast with touches of dark wood.

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Budapest Grand Suite.

The Budapest Grand Suite will capture the essence of both sides of the Danube river, taking equal inspiration from Gothic and Ottoman architecture. The suite will be adorned with intricate marquetry and sumptuous silk embroidery.

The Venice Simplon-Orient-Express travels throughout Europe from March to November and travels to Istanbul from Paris, and back again, once annually in late August.

 

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Paolo, one of the tireless stewards on the VSOE, welcomes guests aboard at Venice Santa Lucia Station. IRT Photo by Rachel M. Hardy

A one-night journey in a Grand Suite from Venice to London or vice versa starts at £6,200 per person.

To book your Grand Suite, call us at (800) 478-4881 (+1-502-897-1725 if outside the US/Canada), or e-mail us at tourdesk@irtsociety.com.

 

 

Rachel M. Hardy is Vice President, Sales & Marketing, and Virtuoso luxury travel advisor for The Society of International Railway Travelers®. She specializes in luxury rail and adventure in Europe, South America, Africa (rail & safaris) and Canada.  She was the first advisor from the Americas invited to see the new Grand Suites on the Venice Simplon-Orient-Express. Our agency is a proud member of Virtuoso and the exclusive Belmond Bellini Club.

Toasting a Classic: IRT Advisor Revisits the Belmond Royal Scotsman

21 Jun

 

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Making a grand entrance at Waverley Station in Edinburgh. IRT Photo by Angela Walker.

 

Déjà vu washes over me as I walk into Edinburgh’s Waverley Station, where I am immediately greeted by a kilted, bewhiskered bagpiper straight out of central casting.

He leads me and other passengers to a red carpet running beside the gleaming carriages of the Belmond Royal Scotsman, where train manager Fred Laseen welcomes each of us aboard.

Dining staff pour forth to welcome us — more déjà vu. I sip a glass of sparkling wine as we pull away from the station.

I think back to the last time I was aboard this train…

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It’s been 15 years since my 2004 journey on the Belmond Royal Scotsman — long before ‘Belmond’ was added to the name, actually.

And I am thrilled to report that the grand dame of the Scottish rails is more wonderful than ever.

What differences there are – the Bamford Haybarn Spa Car, added in 2017, reinvigorated interiors and textiles throughout – underscore the train’s commitment to evolving alongside the wants of its guests. Other elements – food quality and service –  have stayed exactly the same, much to my delight.

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A staff member shows me to my cabin.

It’s a cozy affair, with twin beds configured in an “L” shape. It also sports a dressing table and stool with one locking drawer, full-length wardrobe, ceiling fan, and full bathroom with toilet, sink, shower, and towel warmer.

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Twin cabin on the Belmond Royal Scotsman. IRT Photo by Angela Walker.

Other amenities include robes, slippers, and Bamford toiletries. The arched ceilings, marquetry, and paintings of kilted soldiers of yore add subtle touches of old-school luxury.

I could nap in my comfortable quarters all day, but the party’s already started in the public cars.

*

I order a Lagavulin 16. It’s an extra-peaty single-malt Scotch whisky, which I enjoy in the brisk Scottish air from the open platform on the back of the observation car. (All drinks are included, so I recommend you try a range of the more unusual whiskys and cocktails.)

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Enjoying the fresh air from the observation platform. IRT Photo courtesy of Angela Walker.

Some time later, we are called to dinner. The dining car’s tables gleam with stark white linen and fine china and crystal, all embellished with the stately Great Scottish & Western Railway Company logo.

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Fine china, crystal, and and fresh flowers set the table on the Belmond Royal Scotsman. IRT Photo by Angela Walker.

Two of the four dinners on my journey are formal. Men are asked to wear dark suits at a minimum, although some opt for tuxedos or kilts, which can be rented locally in Edinburgh.  The splashes of tartan add greatly to the festive atmosphere. Women are asked to don cocktail attire.

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Formal dinner on the Belmond Royal Scotsman. IRT Photo courtesy of  Angela Walker.

The meals are exceptional. Carefully crafted by Glasgow native Mark Tamburrini, the train’s head chef since 2010, they feature local Scottish ingredients.

Two of my favorites: Scottish salmon with dill, cucumber and cauliflower, with a perfect horseradish sauce; and roasted scallops with chorizo and sweetcorn croquettes in a corn purée.

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One of the talented kitchen staff stops to admire her creation. IRT Photo by Angela Walker.

Wines are carefully paired with each course. And even for those non-wine lovers, the enthusiastic descriptions provided by staff member Matej are impossible to resist.

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Canapés served in the lounge car before dinner. IRT Photo by Angela Walker.

For that matter, all of the 12 staff are exceedingly helpful and professional. Max, the head waiter, dutifully goes over the day’s menu with each passenger to ensure there are no dietary issues.

(Those with dietary issues are painstakingly accommodated. The vegetarians, gluten-free, and dairy-free eaters among us are delivered a modified version of each dish).

Want to discover your favorite Scotch whisky and learn more about the country’s local specialty? The indefatigable Jarryd will recommend one of the countless options on board.

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Guests dressed in traditional kilts before dinner on the Belmond Royal Scotsman. IRT Photo by Angela Walker.

He and Matej tend the bar until the last passenger retires (which is sometimes not until the wee hours of the morning). Then — somehow—they’re up the next morning with coffee and tea to greet the earliest risers.

Last but not least is the Bamford Haybarn Spa Car, which I’ve been looking forward to for weeks. It made its debut two years ago.*

Stepping into the treatment room, I breathe in the lavender scent, and am transported into a cocoon of tranquility. Danielle, the on-board spa therapist, impressively manages the movement of the train while executing massages, facials, manicures and pedicures.  The gentle rocking further enhances the relaxing treatment.

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Enjoying the local specialty, whisky, before dinner. IRT Photo by Angela Walker.

The after-dinner entertainment in the observation car is another highlight. Colin and Iain, two cheeky chaps playing guitar and fiddle, encourage singalongs on our first night.

On our second night, Highlander Ray Owens brings to life the history of Scotland with his impressive storytelling.

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The Belmond Royal Scotsman at Strathcarron. IRT Photo by Angela Walker.

And on the final evening, Brian and Allison play the keyboard and violin before inviting guests onto the platform, where they teach us reels and jigs. It is a fitting, fun, and joyous end to our journey.

A few things have changed in the 15 years since my first trip – new faces, a spa car, updated finishings – but the high standards of food, service and comfort are the same.

Who knows? Maybe I’ll be so lucky as to revisit the Belmond Royal Scotsman again in 2034.

*The Belmond Royal Scotsman’s spa car makes it one of only three luxury trains in the world to boast similar spa cars. The other two are the Deccan Odyssey in India and the Belmond Andean Explorer in Peru.

Stay tuned for my next blog about off-train activities on the Belmond Royal Scotsman. Click here to subscribe to our blog.

Ready to book your own adventure on the Belmond Royal Scotsman?

Click here to complete our online booking form, or call us at (800) 478-4881 (+1 501-897-1725 if outside the US / Canada). Or e-mail us: tourdesk@irtsociety.com.

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Angela Walker is a 20-year veteran of The Society of International Railway Travelers. She is VP, Operations, for IRT, and a luxury travel advisor. She has been on most of our World’s Top 25® Trains, some — like Belmond Royal Scotsman — more than once.

 

 

 

Venice Simplon-Orient-Express Still “King”: Part II

17 Apr

If you haven’t yet read the first installment of this story, I suggest you go back and read it here first. If you aren’t a chronological purist, read on for day two of my journey on the Venice Simplon-Orient-Express and Belmond British Pullman!

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Breakfast tray on the Venice Simplon-Orient-Express. IRT Photo by Rachel M. Hardy

I woke up in my cabin on the Venice Simplon-Orient-Express (VSOE) after a good night’s rest and opened my shade to reveal quaint French villages and countryside flitting past.

After I rubbed the sleep out of my eyes, I rang my steward, Paolo, who arrived minutes later with a tray brimming with delicious breakfast items: warm, homemade breads and croissants, fresh fruit salad, orange juice, and a perfectly-frothed cappuccino. I read the newspaper while I ate, and reveled in the luxuriousness of it all.

By late morning, I made my way to the “L’Oriental” dining car for brunch. This was a much-anticipated meal by all who had been on the train before. “Lobster brunch,” as they called it, lived up to its potential, even for me, the vegetarian-in-residence. (Although seeing my friends’ plates loaded with delicately-buttered lobster made me briefly consider a change in diet!)

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Lobster brunch on the Venice Simplon-Orient-Express. IRT Photo by Rachel M. Hardy

After one last visit to the brand-new Grand Suites to take photographs (see my report of the Suites here), it was time to disembark the train in Calais for our Chunnel crossing.

I was curious to see how the chic VSOE would handle the decidedly unglamorous underground Chunnel crossing. The process turned out to be far nicer than I could have imagined.

From the station, we were escorted onto luxury coach buses — laid out like the dining car of a train — and greeted by a friendly hostess who offered us champagne, juices, and snacks.

After brief immigration formalities, our bus was carefully driven into a shipping container-esque contraption with several other vehicles for the 45-minute Chunnel crossing. It was dark and somewhat bumpy, but not altogether unpleasant. Our group had a considerable amount of chatting to do after just getting to know one another over the past 24 hours.

Once on the U.K. side, we were quickly deposited at Folkestone Station for our three-hour journey on the VSOE’s sister train, the Belmond British Pullman.

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Friendly waiter welcomes us aboard Belmond British Pullman. IRT Photo by Rachel M. Hardy

Unsurprisingly, there is a decidedly British flavor on the Belmond British Pullman. The service is excellent —  but completely unassuming, devoid of any pretension, and downright jolly.

The 11 carriages on the Belmond British Pullman each have their own distinctive finishes and textiles — although all feature oversized, exceedingly comfortable armchairs.

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Table for one on the Belmond British Pullman. IRT Photo by Rachel M. Hardy

We sat in “Minerva,” which consisted of several tables in unusual seating arrangements — tables for three, one, and the more typical four and two. There is also a private area in each car called a “coupe,” which can seat up to four. (Request this with us when you book if you’d like a particularly private experience! Also, Grand Suite guests receive this without requesting.)

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Private “coupe” in Minerva dining car on Belmond British Pullman. IRT Photo by Rachel M. Hardy

We were served a traditional afternoon tea, including savory finger sandwiches, scones, and cakes. The English countryside was exceptionally beautiful in the fading afternoon light, and our tea was the perfect note on which to end our trip.

Around 6 p.m., we pulled into Victoria Station in London, our journey’s end. It was all over too soon — in a delightful, fanciful flash of new friends, excellent food, and outstanding, five-star service.

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Belmond British Pullman in London’s Victoria Station. IRT Photo by Rachel M. Hardy.

 

Ready to book your trip on the Venice Simplon-Orient-Express and Belmond British Pullman? Call us at 1-800-478-4881 (1-502-897-1725 if outside the US/Canada). Or e-mail us at tourdesk@irtsociety.com.

Rachel M. Hardy, luxury travel advisor, and VP Sales & Marketing for The Society of International Railway Travelers, just returned from an inspection journey of the Venice Simplon-Orient-Express. A Belmond specialist, she was the only advisor from the Western Hemisphere to be invited to see the launch of the brand-new Grand Suites. Read more about the Grand Suites here.

Venice Simplon-Orient-Express Still “King of Trains,” IRT Says

12 Apr

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From the moment I saw the carriages gleaming blue and gold in the morning sun at Venice Santa Lucia Station, I knew my trip on the Venice Simplon-Orient-Express (VSOE) would be magical.

A trio on the platform serenaded us with ’30s jazz standards as my steward, Paolo, decked out in his royal blue uniform and white gloves, showed me to my cabin, gave me a tour, and poured me a welcome glass of champagne.

Paolo’s impeccable service and gracious manner completed my feeling that I had time-traveled into some distant, glamorous past.

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My steward Paolo and I outside the train. IRT Photo courtesy of Rachel M. Hardy.

My twin cabin was diminutive, but perfectly suited to my needs. A couch in green and pink velvet, trimmed with Venetian lace, ran the width of the cabin. At night, the indefatigable Paolo expertly converted it into a cozy twin bed.

My cabin also boasted a matching footstool, lamp, folding table, and corner bar with glasses and bottled water. The wash station was cleverly hidden behind concave doors.

(The wash station was much more than a sink. Hidden behind the doors, I found: several mirrors, storage cubbies and special VSOE bath amenities sourced from Temple Spa.)

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Watching the Italian countryside unfold outside my cabin window. IRT Photo by Rachel M. Hardy.

Two luggage racks provided ample storage for me (although I highly recommend handing off any extra-large suitcases to the staff when you check in). The handily-placed hooks on the walls and dress hangers gave me space to store my fancy evening attire.

And the rich wood marquetry in my cabin and throughout my carriage had been freshly renovated, so the floral motifs on the walls were especially vibrant.

Admittedly, there was no bathroom in my cabin; with the exception of the brand-new Grand Suites, there are no bathrooms in any cabin on the VSOE.

But the staff kept the bathrooms at the end of each carriage impeccably clean, and there are more than enough bathrooms to accommodate everyone.

After a thoroughly pleasant hour watching the increasingly dramatic Italian countryside unfold outside my window, I made my way to the bar car for a pre-lunch aperitif.

The bar car — named 3674, and also freshly renovated in sophisticated blue animal prints — is the social hub of the train. The jazz trio already had a few guests singing along to old standards by the time I arrived.

The waitstaff, dressed in sharp white, seemed to be everywhere at once. They “danced” with the often-unpredictable undulations of the train — balancing trays bearing 5 or 6 brimming cocktails. I marveled at the feat time and again. I never saw a single drop spilled!

Later in the afternoon, I retreated to the “Etoile du Nord” dining car for the second seating of lunch, as the Italian Dolomites came into increasingly sharp focus outside the windows.

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Diners enjoying lunch in the “Etoile du Nord” dining car. IRT Photo by Rachel M. Hardy.

Executive Chef Christian Bodiguel is an unassuming, behind-the-scenes presence on the train, but his food steals the spotlight. Imaginative, classic French and Continental fare is beautifully presented and served with white tablecloths, fine china, and crystal.

As a vegetarian, I am always curious to see what I will be served in lieu of meat. Chef Bodiguel did not take the easy way out and simply swap out the meat for something meat-like, as would be the custom in almost any other dining situation.

Instead, at each meal, I had an entire menu specially crafted for me. My three-course lunch consisted of asparagus soup; cannelloni with ratatouille, olives, grilled sucrine (what Americans call Bibb or Boston) lettuce and hazelnut; and Amalfi lemon mousse for dessert.

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Lead waiter Mario smiles for the camera. IRT Photo by Rachel M. Hardy.

The food was only equaled by the phenomenal service in the dining car. “Five stars” does not begin to describe the professionalism of a VSOE waiter. Much like in the bar car, the fluidity and care with which every waiter moved, spoke, and served us was something special to witness.

After lunch, we made our way to car number 3539. Built in 1929, it is the oldest car on the train and still retains many original details. The candlestick holders in the hall and the built-in pocket-watch holders in the cabins remind you that you are in a moving museum as much as a luxury train.

As we were admiring the beautiful old finishes, large snowflakes began to fall outside the train, further enhancing the Agatha Christie-esque feel of the carriage. We were now in Austria and fast approaching the Brenner Pass.

Next, it was time to attend the much-anticipated Grand Suite unveiling party. The Suites were absolutely breathtaking, and I can’t wait for our guests to see them in person.

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Grand Suite “Istanbul.” IRT Photo by Rachel M. Hardy.

Just a few highlights of the Suites include: large double bed, en-suite bathroom with rain shower, sink, toilet, and heated floors and walls (so your mirror will never fog!), living space with couch, table, and chair, Dyson hair dryer, free-flowing champagne, and the option to privately dine in your cabin.

(Read more about the Grand Suites here. Follow the IRT blog, Track25, for my detailed report about the Grand Suites, which will be published within the next few weeks.)

After our Grand Suite party, we were seated for dinner in the “Cote d’Azur” dining car, with stunning Lalique glass panels depicting Bacchanalian maidens.

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Executive Chef Christian Bodiguel’s meals were mouthwatering! IRT Photo courtesy of Rachel M.  Hardy.

Our five-course dinner was one of the most opulent meals I have ever eaten. Truffled risotto, morel and almond cream vol-au-vent, and dark chocolate and cereal gateau were the features on my vegetarian menu. My dining companions had lamb chops that one of them declared “the finest I have ever eaten!”

We were all full to bursting but exceedingly content by the time we finished our dinner and retired to the bar car for more music and merrymaking.

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First course of dinner: Carnaroli risotto with white truffle carpaccio. IRT Photo by Rachel M. Hardy.

Finally, in the wee hours of the morning, I retired to my cabin to find my couch had been converted into an inviting bed. I fell asleep to the gentle rocking of the train, humming jazz tunes in my head.

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My bed made up for the night. IRT Photo by Rachel M. Hardy.

 

Read Part II of Rachel’s story, which encompasses Day 2 of her trip: brunch on the Venice Simplon-Orient-Express, the Chunnel crossing, & her journey on the Belmond British Pullman.

Rachel M. Hardy, luxury travel advisor and IRT’s VP of Sales & Marketing, was one of a select few to witness the VSOE’s over-the-top, new Grand Suites. Read her story here.

Call us at 1-800-478-4881 (1-502-897-1725 if outside the US/Canada), or e-mail us at tourdesk@irtsociety.com to book your own magical journey on the Venice Simplon-Orient-Express!

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